Refund and Returns Policy

Last updated: November 6, 2026

At Escape Marketing USA LLC, we want you to be satisfied with your purchase. This Refund and Returns Policy explains how returns, exchanges, cancellations and refunds work for products bought on escapemarketing.us and for our sourcing services.

1. Return Window

You may return eligible in-stock items within 30 days of delivery for a refund or exchange. To be eligible, an item must be:

  • New, unused and not installed;
  • In its original condition and original, undamaged packaging with all parts, hardware and documentation; and
  • Accompanied by your order number or proof of purchase.

2. Non-Returnable Items

  • Parts that have been installed, modified, painted or damaged after delivery.
  • Electrical and electronic components (such as sensors, modules and control units) once the packaging seal has been opened.
  • Special-order, custom or sourced-to-order parts and vehicles, unless they arrive defective, damaged or are not what was quoted.
  • Items marked “final sale” or “as is” at the time of purchase.

3. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged in shipping, defective, or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. Once confirmed, we will send a replacement or issue a full refund, including the original shipping cost, and provide return shipping at our expense.

4. How to Start a Return

  1. Email support@escapemarketing.us or call (407) 686-2164 with your order number, the item(s) you want to return and the reason.
  2. We will reply with a Return Authorization (RA) number and return instructions within 2 business days.
  3. Pack the item securely in its original packaging, write the RA number on the outside of the box and ship it to the address we provide. Returns sent without an RA number may be delayed or refused.

Unless the return is due to our error, you are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable shipping service, because we cannot be responsible for returns lost in transit.

5. Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original method of payment within 5 to 10 business days. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

Items returned in a condition that does not meet the requirements above may be refused, returned to you at your cost, or refunded partially.

6. Exchanges

If you need a different part (for example, a different size or fitment), contact us to arrange an exchange. Exchanges follow the same eligibility rules and are processed once we receive the original item. Any price difference will be charged or refunded to your original payment method.

7. Order Cancellations

You may cancel an in-stock order for a full refund any time before it ships by contacting us as soon as possible. Once an order has shipped, it must be handled as a return.

8. Sourcing Services and Special Orders

For vehicle sourcing, parts sourcing and special-order requests, the price, deposit and any non-refundable fees will be stated in your written quote before you pay. You may cancel for a full refund of your deposit before we place the order with our supplier. After the order is placed with the supplier, deposits and sourcing fees are non-refundable except where the item is not delivered, arrives damaged or defective, or does not match the approved quote.

9. International Orders

For international orders, duties, import taxes, customs fees and international shipping charges are non-refundable unless the return is due to our error. Customers are responsible for return shipping and any customs costs for international returns.

10. Manufacturer Warranties

Some products include a manufacturer’s warranty. Warranty claims after the 30-day return window are handled by the manufacturer, and we will gladly help you submit a claim.

11. Questions

If you have any questions about a return or refund, please contact us before opening a dispute with your bank. We are happy to help.

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